The same store. Different task.
Network maintenance does not require a second facility database. From fault reporting via a QR code scan on the switchboard, strict SLA time tracking, and contractor assignment, all the way to recording the final repair cost – the dispatcher handles the entire workflow on the very same facility record used by the billing and energy management teams.
01. Incident reporting via public QR with verification
After scanning a physical QR code at the facility (a secure, unique URL with a public token), a responsive portal opens directly on their smartphone.
02. SLA tracking and automated pausing
When the service crew awaits parts delivery, the ticket shifts to “Pending” status, automatically pausing the SLA timer.
No more unfair contractual penalties for third-party supplier delays.
03. Context switch directly in the UI
The user utilizes a simple Monitoring | Service environment switch located in the sidebar of the application, seamlessly jumping between perspectives of the same facility.